Safe Shopping

Solanova’s Safe Shopping Guarantee

We ensure a completely secure online credit card transaction by employing the most advanced encryption technology and security processes, giving you the utmost personal privacy and peace of mind when shopping on our site. 

We treat all information you give us as strictly confidential.  We will never give, trade, rent or sell your name, street address, telephone number or email address to any third party. Any information we collect from you is used only to process orders and to provide an enhanced, personalized shopping experience. For more information, please visit our “Privacy Policy” page.

Our Secure Ordering Process

Our customer care representatives and other employees who manage customer data must learn our security policy and practices as part of their job training. Access to customer data is password-protected and restricted to internal employees only.

Credit Card Fraud Protection

Credit Card numbers are not stored by Solanova. All credit card transactions, as well as AutoShip automated purchases, are authorized and settled via Payment Gateway. For more information on Authorize and your online credit card transactions, you may find this "How It Works" Diagram on Authorize, very useful.  

Optional Phone Ordering

If you are hesitant to place your order online, we offer you the option of placing your order over the phone.  You may call us toll-free at 1-800-200-0456 Monday – Friday, between the hours of 8:00 a.m. – 5:00 p.m. Pacific Time. (Our office is closed Saturdays and Sundays.)